Privacy Policy s188 – Our Commitment to Protecting Your Information

s188 ("we", "Platform") takes player privacy very seriously. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the s188.wine website and all services offered on it — including Sports Betting, Live Casino, lottery, slots, and live matches.

This document applies to all users of the s188, whether registered as a member or simply browsing our website. By accessing or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy is drafted in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and internationally recognised data protection standards. In the event of any conflict between the Bahasa Malaysia version and any other translation, the Bahasa Malaysia version shall prevail.

s188 collects various types of information depending on how you interact with our platform. In general, there are three main categories of data we collect:

We only collect data that strictly required for the stated purposes. s188 does not collect sensitive data such as health information, religious beliefs, or political views unless required by law.

s188 uses the personal information collected for the following legitimate and transparent purposes:

• Account Management: Creating, maintaining, and managing your account on the s188 platform.
• Service Provision: Enabling you to enjoy all s188 services, including Sports Betting on the Malaysia Super League & EPL, Live Casino, lottery, slots, and live matches.
• Payment Processing: Processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, and CIMB Clicks.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Customer Support: Helping resolve enquiries, complaints, and technical issues you may encounter.
• Marketing Communications: Sending information about s188 promotions, bonuses, and exclusive offers — only if you have opted in to receive them.
• Legal Compliance: Fulfilling legal and regulatory obligations applicable to s188's operations.
• Platform Improvements: Analysing usage patterns to improve the player experience on s188.

s188 will not use your data for any purpose other than those stated above without first obtaining your explicit consent.

s188 does not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes. However, there are limited circumstances under which we may share your data:

• Service Providers: Technical partners who support s188's operations (such as casino game providers and payment processors) are bound by strict confidentiality agreements and may only use your data for specified purposes.
• Authorities: When required by law, court order, or a competent regulatory authority in Malaysia.
• Crime Prevention: To law enforcement agencies where there is reasonable evidence of criminal activity or a threat to public safety.
• Business Transfer: In the event of a merger, acquisition, or sale of assets — any data transfer will be subject to notice to you and equivalent privacy protections.

s188 continuously invests in the latest security infrastructure to ensure your personal data is fully protected. Our security measures include:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and s188's servers.
• Encrypted password storage uses one-way hashing — no one, including s188 staff, can view your actual password.
• 24/7 Security Monitoring by s188's IT team to detect and respond to any cyber threats.
• Tiered access controls — only staff who genuinely require access to specific data are permitted, and every access is logged for audit purposes.
• Regular penetration testing by independent third parties to identify and address any security vulnerabilities.
• Two-factor authentication (2FA) available on player accounts for an additional layer of protection.

Although s188 takes all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You also have a responsibility to keep your own account login credentials safe.

s188 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage and delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain platform functions s188, including the ability to log in to your account.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and s188's policies, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our data protection team at support@s188.wine. We will process your request within 30 days working days from the date of receipt.

s188 retains your personal data only for as long as necessary for the stated purposes or as required by Malaysian law. Our general data retention guidelines are:

• Active account data: Retained for as long as your account is active or as required to provide our services.
• Data after account closure: Financial transaction records are retained for 7 years as required under Malaysian tax and financial laws.
• Customer support communication records: Retained for 3 years for reference and dispute resolution purposes.
• Security and technical logs: Retained for 12 months for audit and troubleshooting purposes.

When data is no longer needed, s188 will securely delete it using methods that ensure it cannot be recovered or accessed again.

In the context of platform operations s188, your personal data may be processed on servers located outside Malaysia — for example, for international Live Casino game providers such as Evolution Gaming or Pragmatic Play, which operate data centres across multiple countries.

When such a transfer of data takes place, s188 ensuring that:

• The recipient country or organisation maintains a level of data protection equivalent to or higher than Malaysia's.
• Appropriate data transfer agreements have been signed with the receiving parties.
• Only data necessary for the specific purpose is transferred — the data minimisation principle is strictly observed.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how s188 handling your personal data, please contact our Data Protection Officer (DPO):

• Email: support@s188.wine
• Live Chat: Available 24/7 via the s188 platform
• Response Time: Within 48 working hours for all enquiries

For complaints relating to data processing that cannot be resolved by s188, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the Personal Data Protection Act 2010.